Terms & Conditions

Making a purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments via Paypal and Stripe.

Click and Collect

Click and Collect is a free service designed to make your festival easy a more enjoyable experience.

Click and Collect orders can only be placed online and completed 48 hours before the opening day of the festival.

Our online prices are only available for click and collect purchases, price will be different when trading at festivals.

If the festival is cancelled you will receive a 100% refund.

If your circumstance change and you wish to cancel your order before 48hrs of the festival opening you will receive a 100% refund. If you wish to cancel your order with less than 48hrs before the opening of the festival you will encounter a £15 service charge to cover transport and admin cost as your order will be already for collection the balance will then be refunded after the festival.

Click and collect refunds will take 3-5 working days to complete.

Home delivery

Orders placed through our home delivery store are posted to the address you give at checkout rather than collected at a festival. Dispatch times, delivery areas and costs are set out on our delivery page.

Buying at a distance, you have a legal right to change your mind. What that covers and how to use it is on our returns and cancellations page, and nothing in these terms reduces it.

Pricing and print errors

We have taken great care to illustrate our products as clearly and as accurately as possible. No responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice.

Our online prices are only available for click and collect purchases, price will be different when trading at festivals and can change without prior warning.

Privacy

How we handle your information is set out in full on our privacy policy.

Complaints

Please contact us immediately so we may speedily and fairly deal with the matter. We endeavour to reply to any e-mail/complaint within 24 hours. Customer services can be contacted on 01246 903 690 or email sales@fatfrankscampingshop.com.

Returns policy

If you are at all unhappy with any product please get in touch with us immediately on 01246 903 690 or sales@fatfrankscampingshop.com and we will explain exactly what to do with your product. A full refund will be granted for all goods returned unused and in their original packaging.

Your statutory rights when buying at a distance are set out separately on our returns and cancellations page.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Tax charges

All prices shown are inclusive of VAT at the appropriate rate at the time of purchase.

Credit card security

Card payments or processed via Paypal or Stripe. We never see or store your card details — they are entered directly with the payment provider.

Guarantee

Fat Franks Camping Shop will endeavour to fulfill your order and supply your goods as quickly and efficiently as possible.

Who you are buying from

Fat Franks Camping Shop is a trading name of G&W Leisure Ltd, registered in England and Wales, company number 08237889. VAT registration number 329 8965 40.

G&W Leisure Ltd
Unit 26 & 27 Foxwood Road
Sheepbridge
Chesterfield
S41 9RF

Our address is for office use only — there is no walk-in shop at this location.

Telephone 01246 903 690 · sales@fatfrankscampingshop.com